OUR INTEGRATED MANAGEMENT SYSTEM POLICY

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Havaş supports “sustainable development” which is accepted as a testament to corporate responsibility in all business lines it provides ground handling, temporary storage and passenger transportation services with the following commitments.

We understand customers' expectations clearly and provide the required sources for continuous enhancement in order to provide efficient service and maximize customer satisfaction. We create open communication channels that will enable participation of all employees to increase sustainable service and profitability.

We are committed to be clear, transparent, fast, reassuring and customer oriented while we are fulfilling the demands of our customers. Receiving every feedback as a reward for our continuous improvement, we are reviewing feedbacks objectively, fairly, carefully keeping them confidential and providing solutions accordingly. In line with our customer oriented approach based on customer satisfaction principle, we perform the required corrective and preventive actions in order to avoid the repetition of customer dissatisfaction and improve our business processes to meet the expectations of our customers.

We minimize the environmental impacts and enable continuous improvement by sorting our waste and enable recycling with the principle of avoiding pollution. Fulfilling all relevant national and international requirements, we always define our improvement targets to meet the requirements. Our employees and shareholders are responsible from protecting the natural sources considering the needs of the future generations.

We provide services which are designed with "Heath Comes First" principle aiming to enhance our occupational health and safety performance continuously. We recognized and accept the national Occupational Health and Safety legislation and the applications of international organizations which we are members as minimum implementation standards. We define and manage the risks that may cause occupational accidents or illnesses to create healthy and safe working conditions for the employees, customers, subcontractors, visitors and the environment. Improving Occupational Health and Safety performance continuously and permanently is the core responsibility of our employees.

All of our employees are primarily responsible from improving operational security and safety levels continuously in all areas of activity. We design and implement the business processes including the supporting systems and services we procure in accordance with the provisions of relevant national and international legislations that we accept as minimum requirements and the regulations of the organizations that we are subscribed. We define the responsibilities of our directors and employees to improve security and safety performance and develop approaches that adapt all management systems to define and implement effective precautions. We implement risk management in order to define, resolve or minimize the possible operational dangers, security threats and related risks. We encourage all of our employees for definition and communication of our real security and safety performance and we develop the required implementations. We provide the required sources for security trainings as well as occupational trainings to create the trained and skilled human resource that will develop and implement security and safety management strategies. We guarantee that the reporting (except illegal events, intentional behaviors and violating the procedures), that may affect our performance adversely, shall not be used for punishment under any circumstances and we support the objective and transparent communication culture which is required to implement our services safe and secure.