FAQ

Is prior booking required for using the shuttle services that Havaş provides between the Airports and City Centers?

You do not need to book your place for using the Havaş Shuttle services. It is enough to be ready at the point of departure prior to the time of departure.

How can we get notification in case of any change in the shuttle hours?

The departure times of the shuttles are kept up-to-date on our website, for this reason you are kindly requested to check the related departure time of the shuttle service you are going to use at the relevant airport. Arrival times may vary depending on the traffic conditions.

How can I get the Shuttle Services contact numbers?

You can get them either by visiting www.havas.net or by calling 444 0 487.

How much time before the aircraft take off, do your shuttles depart?

You can get the up-to-date service information at www.havas.net

How can we find the shuttle departure points and arrival points?

You can find them on the interactive transportation map in our website as well as the information given regarding the related Airport.

Where can we obtain information regarding anny luggage or other belongings forgotten in the vehicle or any damage to the luggage?

You can obtain information by getting the contact details of the Airport authority through our web site.

Can pets be carried on the shuttle buses?

According to our in vehicle pet transportation policy;

  • Only domesticated animals, namely cats, dogs, and small birds (goldfinch, parakeet, canary) are permitted in the vehicle; the pet should be carried in a container and be accompanied with the owner.
  • For the acceptance of the pet to the vehicle, the passenger should be able to present the vaccination card that includes the identification information if requested. In case the documents are missing, the domesticated pet will not be permitted inside the vehicle.
  • The weight of the domesticated pet with its container should not exceed 8 kg, and the size of the container should be max. 23*40*55 cm. Containers that exceed these size or weight limits will be carried in the luggage compartment.
  • Domesticated pets will be carried in the front of the seat that belongs to the owner.
  • Dangerous breeds such as
    American Pit Bull Terrier,
    American Staffordshire Terrier,
    Staffordshire Bull Terrier,
    Bull Terrier, Japanese Tosa,
  • Dogo Argentino, Doberman, Doberman Pinscher, Rottweiler, etc. will not be permitted inside the vehicle
  • In case any other passenger in the vehicle feels uncomfortable, the domesticated animal will not be permitted in the vehicle
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