Havaş starts 7/24 call center

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A subsidiary of TAV Airports, Havaş has established the first call center of the Turkish ground handling services sector which will provide uninterrupted services. Passengers will be able to obtain information on lost luggage and airport shuttle bus services from the call center by dialing 444 0 HVS (487), on a 7/24 basis.

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Havaş General Manager Nurzat Erkal said: “Our company is acting upon our motto: 'Our priority, your satisfaction'. We have established a call center that will provide continuous services by responding to the feedback we receive from our passengers. We are proud of achieving a first in accordance with our mission of being a leading brand in the ground handling services sector. We will continue to work toward providing the best travel experience to our passengers,”

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Havaş is providing ground handling services at 25 airports in Turkey. It also provides shuttle services between the airport and the city center in 18 cities.

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Havaş was awarded ISO 10002:2004 Customer Satisfaction and Complaint Management System certificate.​